Shipping places, times and courriers
We ship from Antwerp, Belgium.
We ship with DPD, Bpost or PostNL inside Europe, Outside Europe we ship with BPost.
At Horseworldeu, we do our best to dispatch all available items to you within 24 hours of receiving your order. Where possible we dispatch the same day. When an ordered item is not in stock we will send you an email so you can decide if you want to wait, want to look for an alternative or cancel the order.
Shipping costs
France, Belgium, Germany, Netherlands, Luxembourg, Ireland :
shipping at home
orders from € 0 upto € 99.99 : € 9.99
orders from € 100 : free (upto 25 kg)
shipping to a nearby dpd store
orders from € 0 upto € 99.99 : € 8.99
orders from € 100 : free (upto 25 kg)
Czechia, Denmark, Hungary, Italy, Poland, Portugal, Spain, United Kingdom
orders from € 0 upto € 109.99 : €19.99
orders from € 110 upto € 199.99 : € 11.99
orders from € 200 : free, all upto 25 kg.
Austria, Canada, Estonia, Latvia, Lithuania, Serbia, Slobakia, USA, Romania, Bulgaria, Turkye, Greece; Switzerland, Finland, Sweden:
orders from € 0 upto € 109.99 : € 29.99
orders from € 110 upto € 199.99 : € 19.99
orders € 200 and up : free, all upto 4 kg.
Australia, Hong Kong SAR, India, Japan, Kuwait, Mexico, New Zealand, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Thailand, Tunisia, United Arab Emirates, Chile, Brazil, Uruguay, Georgia, China, Macao SAR, Kazakhstan, Indonesia, Lebanon, Guadeloupe, Egypt, Malaysia, Bosnia & Herzegovina, Croatia, Malta, Morocco, Norway, South Africa, Suriname
orders from € 0 upto € 99,99 : € 42.99
orders from € 100 upto 299,99 : € 27.99
orders € 300 and up : free, all upto 4 kg.
If your order is heavier or if you are in another country, please contact us with an e-mail in contact@horseworldeu.com.
We are not liable for custom duties when goods are being shipped outside the European Community (like the United Kingdom).
Fast shipping
Fast shipping with DHL Express or FedEx is also possible at an extra charge. Please contact us on email contact@horseworldeu.com or whatsapp before placing the order. Please mention what item(s) you would like to order and we will come back to you.
Shipping with DHL is available for :
United States, Canada, Switzerland :
orders from € 0 upto € 109.99 : € 49.99
orders from € 110 upto € 199.99 : € 39.99
orders € 200 and up : € 19.99
Australia
orders from € 0 upto € 99,99 : € 89.99
orders from € 100 upto 299,99 : € 69.99
orders € 300 and up : € 39.99
How fast it is, depends on the available flights but in general it is under a week. If an item is not in stock of course it will be longer.
Returns
You can return or exchange items within 14 days of receipt of your order.
The item has to be in the same condition as you bought it, unworn or unused, with tags and in its original packaging. We will not accept cloting returned with make – up marks, horse hair or other stains.
Don’t put shipping labels on the boxes because we can’t sell the product without original packaging.
If you want to exchange for another size please let us know.
To return you can contact us at info@horseworldeu.com. If your return is accepted, we will give you instructions on how and where to send your package. Items sent back to us without contact about a return will not be accepted.
The shipping costs we paid will not be refunded to you and if you want a return shipping label we will also deduct the cost of that from the refund.
If you return an order from outside Europe there will be a charge of € 50 because of handling costs for customs.
The following items can’t be exchanged or refunded :
- Helmets
- Safety stirrups
- Giftcards
- Made to measure orders
- Personalised orders
- Sales items
- Saddles
If the return was approved, you will be refunded on your original payment method after inspection of the return.
